Thank you for shopping with us! We want you to love your new jewelry. If you are not entirely satisfied with your purchase, we are here to help.

Return Window
You have 14 days from the date you received your item to request a return or exchange.

Eligibility & Conditions
To be eligible for a return, your item must meet the following strict criteria:

Original Condition: The jewelry must be completely unworn, unaltered, and in the exact condition you received it.

No Customer Damage: We absolutely cannot accept returns or exchanges if the piece is broken, scratched, tangled, or changed in any way due to customer handling.

Complete Packaging: The return must include everything that was originally received. This includes the jewelry piece, original gift boxes, pouches, tags, certificates of authenticity, and any promotional gifts or inserts. Incomplete returns will not be processed.

How to Initiate a Return
Contact our support team at savanna.jewelry@hotmail.com, with your order number and photos of the item.

Once your return is approved, we will send you instructions on how and where to send your package.

Please Note: Customers are responsible for return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 days business days.